Our team arrived as scheduled and we got to work immediately. About 30mins later, a lady walked into the hall, said she was from the decorating company, she will start ahead before the rest of her team joined her. Great, our supervisor thought, we can live with that!
After about 15 mins, our supervisor made a call to the company to find out how long the team will be. On answering, she was told..they will be there within an hr. An hr, that’s a bit late..we will see you soon and the phone went off.
Rather than wait for them to arrive, our team got started with the set up as the lady from the decor company only focused on the stage. Thankfully she brought all the props with her else it would have been a different story. Minutes, hours went by and no show from the decor company. We made a few calls, no pickup. We asked the lady, she said they were on their way.
Let us get this party started!
The day went well and the bride only got to find out when she called to say thank you and for the post-event analysis feedback. All these information was not clarified when she contacted them she informed our event director. She was never aware the company had 3 other events on the same day as hers.
As a company, it is okay to have 5 events a day if you have the resources to cover each event and the clients’ or other vendors do not suffer at your own expense.
As a client, ask questions, nothing is too much to ask when making an enquiry! It is your special day and you expect a 100% service that you paid for so ensure to ask all the possible questions, go through all the contracts and get 100% clarity on how things will be done and executed so you are not disappointed on the day especially if you do not have a wedding planner or coordinator.